Global Guide Group LLC Privacy Policy
Below you will find our privacy policy. We have to have this for legal purposes.
We are excited about tech stuff too, believe it or not, and so beyond just trying to connect you with great guides, we do collect some information about you, and your useage of the site in order to help make the whole thing better, faster, and more effective for everyone.
We try to be as sane as possible about this.
Global Guide Group LLC
Official Privacy Policy
Effective from 01.01.2025 onwards
What kind of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. In order to help us improve the overall experience for you, the user, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile, in order to enable you, the user, to enjoy your account as the business intends.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us suchas your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect this sort of personal & non-personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate our Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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One of our founders absolutely gets a huge kick out of watching the numbers on the chart on Google Analytics whoosh up and down.
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. ​
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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with Site Visitors & Users?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and, God help us all, potentially postal mail.
If you don’t want us to process your data anymore, please contact us at hello@globalguidegroup.com.
How we use cookies & other tracking tools
Beyond the cookies used by Wix, we may use cookies utilised by other apps and third parties. These may include but are not necessarily limited to things like Google Analytics, Meta, and Microsoft Clarity (again, our founder likes to watch the whoosharoo of charts & numbers).